Improve an existing system

You have invested in getting a system developed to improve how your business works but things aren't going to plan and you aren't 100% sure why.

We can help you to understand where the product is falling short and work with you to plan a roadmap of improvements.

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"Our app was made possible by our excellent working relationship with Elixel."




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We always start by getting to know your team, the product and your users

Our User Experience experts use a combination of tools and techniques to uncover the challenges that are stopping your users from successfully using your product or service.

Generative Research

Provides insight into your users' goals, needs, and behaviours allowing you to clearly define the problem you want to solve. Useful for when users are behaving unexpectedly.

Stakeholder Mapping

Gathers information on the relevant users and conducts interviews to understand your business constraints and requirements. Useful to ensure any design updates incorporates the needs of all involved.

Diary Studies

Collects qualitative data in a real world environment which allows you to understand the behaviours or actions that are part of a user flow over time.

Competitor Analysis

Gains understanding of what features or experiences your competitors use which allows you to prioritise and make improvements on your own product or service.

A/B Testing

Tests multiple variants to reduce design bias, leaving it up to your customers to uncover what works and what doesn't.

Prototype Testing

Tests your clickable prototype, following a pre-designed script of real world scenarios, giving you insights into how your product could be used.

“Working with the Elixel team was one of the best decisions we could have made for our project.”

Michael Parker-Bray, Communications Officer, Devon & Cornwall Rail Partnership

Let's get started.

We take ideas like yours and work with you to turn them into successful digital products. Tell us what you've got in mind.

The following questions serve as a starting point to our process so we can better understand your needs.

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